Customer Consulting celebrates ten years

The specialist customer and change management company Customer Consulting Ltd (CCL) – founded in 1999 - is celebrating ten years of helping organisations to optimise their return on investment in customer management activities.

[ClickPress, Mon Jun 22 2009] Over the past three years, CCL has experienced incremental growth and – in contrast to many firms in these recessionary times – has tripled its turnover since 2006.

CCL’s managing director, Simon Rustom, revealed: “We now have over 100 consultants – each with average of 25 years business consultancy experience, gained through working with many well known organisations around the world.

“In particular, CCL works with train operating companies (TOCs) such as First Great Western and South West Trains; financial services specialists such as Aviva, Legal & General, Zurich Financial Services and Riyad Bank; logistics companies such as National Express and Aer Lingus, and others including BUPA, Orange, Anglian Water and Mothercare.”

CCL is planning to celebrate its ten years in business by holding an event, later in the year, for its consultants and clients.

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About Customer Consulting Limited

Customer Consulting Ltd (CCL) is a specialist customer and change management company. It helps organisations to optimise their return on investment in customer management - especially contact centres and customer-orientated information and technology.

Its vision is to demonstrate that a best practice approach to customer management delivers sustainable business growth. CCL aims to deliver a combination of insight, intellect, wisdom and pragmatism - combined with a real understanding of people - to achieve commercial results that are beyond the norm. Using a joint project team approach, CCL offers advice and support to help companies develop and implement customer strategies that produce results.

With its 100 consultants averaging 20 years experience, CCL helps business leaders and their teams – including those at Norwich Union, BUPA, South West Trains and National Express Group – to activate their internal resources and ensure measurable success.

Further information from:

Kathy Duxbury, Customer Consulting, 00 44 (0) 1908 441012/ 00 44 (0) 7976 405779; kathy.duxbury@customerconsulting.com

Bob Little, Bob Little Press & PR, 00 44 (0)1727 860405; bob.little@boblittlepr.com