AlwaysOn and Computer Talk in Contact Centre Collaboration
AlwaysON announces agreement with Computer Talk Technology to integrate ice contact centre technology into its managed IP communication services.
[ClickPress, Fri Oct 06 2006] AlwaysON and Computer Talk Technology today announced an agreement through which the two companies will develop and market hosted contact centre solutions. AlwaysON will integrate Computer Talk Technology’s ice3 contact centre platform into its portfolio of managed IP communication services that are delivered over its private next-generation network.
“AlwaysON customers are continually looking for new ways to deliver the best image and experience for their own customers.” said George Zaremba, CEO AlwaysON. “This collaboration with Computer Talk enables our customers to take advantage of the very latest IP contact centre technology, without having to invest massively in expensive new hardware and software. This will be the first time Computer Talk’s technology is available on a hosted basis in the UK.”
New and existing customers will be able to take advantage of AlwaysON’s hosted IP telephony service and Computer Talk’s ice contact centre capabilities with simple configuration and pricing options, which include an innovative pay-as-you-use option. Customers with the most demanding requirements can access even more advanced automatic call distribution (ACD) and interactive voice response (IVR) capabilities to create industry leading multi-media contact centre solutions.
“The importance of an effective and flexible multi-media contact centre solution has never been greater,” commented Bryan Williamson, Computer Talk’s MD. “The ACD and IVR capabilities of ice coupled with AlwaysON’s business-class hosted IP telephony service makes an absolutely winning combination.”
To date the capabilities of ice have helped well over 400 organisations worldwide to manage phone, e-mail, web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and most importantly overall business performance.
AlwaysON managed IP communication services are administered using an easy to use web-portal and are delivered over a private next-generation network that assures business-class quality, reliability and security.
Notes to editors
About Computer Talk Technology Limited
* Computer Talk designs, deploys, and supports contact centre solutions for more than 400 clients worldwide.
* Established in 1987, Computer Talk is based in Staffordshire, has headquarters in Toronto, Canada and offices in New York, Chicago, Atlanta, and Montreal.
* Computer Talk's ice³ contact centre architecture helps organisations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance.
* Computer Talk’s managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact centre as they wish.
* Computer Talk are one of only five Microsoft recognised telecommunication development partners in the world.
For more information please visit http://www.icescape.com
About AlwaysON Group Limited
* AlwaysON provides business-class voice, video, and data services over a secure private next-generation network that delivers flexible and future-proof communications.
* AlwaysON’s services include pay-as-you-use options and are self-administered using the unique AlwaysON web-portal, which means that its customers can develop their communications around the way they work.
* AlwaysON is independent of carriers, technology and application vendors, and was first to market in the UK with live voice traffic on its IP converged network.
* The company’s business model allows its customers to benefit from managed IP communication solutions that improve the agility and efficiency of their business.
* AlwaysON is listed 27th in the 2006 Sunday Times Microsoft Tech Track 100 league of fastest-growing technology companies.
For more information, please visit http://www.alwaysongroup.com
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