Touchpaper Top Executive to be featured speaker at Help Desk Institute 2007 Annual Conference

Touchpaper’s Survey of CIOs calls for a clearer definition of what organizations can expect to achieve from ITIL V3; HDI panel & Touchpaper white paper to provide some answers.

[ClickPress, Wed Apr 18 2007] Touchpaper announced today that Graham Ridgway, CEO, Touchpaper, will be a featured speaker at the HDI (Help Desk Institute) 2007 World Conference on Customer & IT Technical Support. Graham Ridgway will participate in the panel discussion - Solutions Unplugged: ITIL Enabling Tools, on Tuesday, May 01, 2007 from 3:00 PM - 4:00 PM, along with other industry executives from BMC, CA, and FrontRange Solutions. The panel will discuss key criteria to help organizations identify and select tools that facilitate ITIL best practices, business benefit, and process changes at the service desk.

A recent Touchpaper-sponsored survey related to the ITIL Refresh, found that sixty-five percent of CIOs would like: A clearer definition of what organizations can expect to achieve using ITIL. Thirty percent would also like to see: A greater emphasis on using KPIs to measure improvements in IT service management processes.

Ridgway will address these points in the HDI panel discussion. Touchpaper will also be exhibiting and demonstrating its complete portfolio of IT Business Management (ITBM) solutions and the “Touchpaper ITBM Maturity Model”. The ITBM Maturity Model is unique in that it provides a set of tangible solution and service deliverables that can be tracked and measured. Customers adopting the Maturity Model are taken through a five-stage step-by-step journey – which can be tailored to match specific current and future organizational needs and goals - enabling organizations of all sizes to achieve best practice service management.

At the show, visitors to stand 702 can request a copy of Touchpaper’s white paper on the ITIL Refresh (ITIL V3). For those who cannot attend the session, Touchpaper’s ITIL Refresh and other white papers can be downloaded from http://www.touchpaper.com/News/WhitePapers/Homepage.htm

The HDI Annual Conference & Expo is the world’s largest and most respected industry event for IT help desk and service and support professionals. HDI 2007 is produced by HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Nearly 3,000 service and support professionals will congregate for a robust conference program that will address the needs of customer service, help desk and support organizations to maximize performance and productivity, become more strategic, and integrate more effectively with the organization overall. This year’s conference is being held at the Mandalay Bay Resort in Las Vegas, NV from April 30 to May 3, 2007.

About Touchpaper
With over 20 years of experience, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions, encompassing IT Service Management, Customer Service Solutions and Network and Systems Management. Touchpaper has over 1,800 customers around the world. Its headquarters are located in the UK, with offices in the Americas, Europe and Asia Pacific. For further information, please visit our website at http://www.touchpaper.com or email intouch@touchpaper.com

About HDI:
HDI is the world’s largest IT service and support membership association and the industry’s premier training and certification body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information about HDI 2007, visit http://www.thinkhdi.com/hdi2007 or call +1 719.268.0174.

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For press inquires, please contact:
Mark Rieger
Stanton & Associates Marketing & Public Relations
mrieger@stantonpr.com
303-520-4524

For HDI
Allison Wroe
HDI, Director of Marketing
awroe@thinkhdi.com
719.785.5355

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