Treating Customers Fairly still top priority for financial firms

A recent survey of Financial Services Discussion Club members found Treating Customers Fairly was the number one priority for UK financial services firms. TCF was highlighted by 86% of respondents.

[ClickPress, Fri Apr 27 2007] A recent survey of Financial Services Discussion Club members found Treating Customers Fairly was the number one priority for UK financial services firms. TCF was highlighted by 86% of respondents.

Financial promotions was seen as next highest priority, cited by 72% of members. The Financial Services Authority (FSA) has recently reported to the industry after completing thematic reviews of financial promotions across different financial verticals.

Customer-centric issues continued to dominate the priorities of club members, with customer communications and brand management similarly scoring highly; both were cited by 59% of respondents.

The survey was carried out by Clearconcepts during April 2007, targeting retail banks and asset managers.

Richard Walbach from Clearconcepts which administrates the club said,

"The FSA has recently begun a review of financial organisations and expects all firms to be at the implementation stage of TCF projects. Benchmarking and exchanging ideas with peers is increasingly important when principles replace rules."

NOTES FOR EDITORS

The Financial Services Discussion Club is run by Clearconcepts, an independent communications house.

The club runs a number of special interest groups that meet each month:


• Retail Finance - London
• Retail Finance - Manchester/Leeds
• Retail Finance - Edinburgh
• Asset Management Retail - London
• Asset Management MiFID - London
• Investment Banking MiFID - London



For more information or to join the Financial Services Discussion Club, contact Michelle Bridges: michelle.bridges@clearconcepts.co.uk, tel: 020 7405 0065

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