Free learner support tips from Ufi and Kineo

How well do you support your learners? How are you leveraging your people and new technologies to ensure your learners are motivated to engage, complete and put learning into practice in your organisation? Ufi and Kineo, leaders in effective learner support, share their best practice guidelines in a free guide available now.

[ClickPress, Tue May 22 2007] In a national first, Ufi, the company behind learndirect, the UK’s largest e-learning network and Kineo, the leading rapid e-learning organisation, have pooled their knowledge and expertise to create a best practice guide to learner support. Called ‘Learner Support Reviewed’, the guide will help you ensure that you’re using rapid and web 2.0 approaches to effectively leverage the support channels in your organisation.

Kirstie Donnelly, Director of Products and Marketing at Ufi/learndirect says:

“Ufi/learndirect seeks to set new standards in the use of technology and learning to improve the experience for its customers. To that end, we’re constantly exploring new technologies to identify and maximise the benefits for learning, which sometimes means taking risks and experimenting.

We’re keen to share our insights and findings with the industry as a whole, as well as our partners and stakeholders, to maximise on value and return so we can all learn and share experiences – hence this new set of discussion papers in partnership with Kineo.

Ufi’s network delivers one of the most robust and effective support structures to learners in the UK. We’re pleased to share the best practices we’ve honed through managing the network, for the benefit of the wider community through this guide.

This second paper explores the challenges of learner support: who is best placed to do it, how can it make a difference to learners, and crucially, what new technologies are available to the organisation and learners?

We are really excited about the potential interest these discussion papers may generate and look forward to ongoing debates with colleagues in the learning field about what is working best and why.”

Stephen Walsh, Kineo partner, says:

“We’re delighted to continue our collaboration with Ufi/learndirect in this second in our series of guides on key issues in learning and technology. For us, rapid e-learning and web 2.0 technologies provide new means for delivering effective and sustainable support to the learner. In particular, rapid tools, RSS, podcasting and wikis bring a new angle to learner support. Determining how to manage these new technologies is a key consideration for organisations serious about learner support. This guide frames the key issues and includes a step-by-step model to ensure your learner support is configured to ensure success.”

‘Learner Support Reviewed’ is the second in a series of guides and discussion papers through which Ufi/learndirect and Kineo will explore key issues in the e-learning world.

Look out for further ‘how to’ guides from Ufi/learndirect and Kineo. Topics currently in production include:

• Rapid e-learning
• Personalisation
• Accessibility and e-learning

‘Learner Support Reviewed’ can be downloaded from the Kineo website.

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