Which? says Global Max broadband is best buy

Which? broadband survey

[ClickPress, Wed May 30 2007] Broadband comparison site Broadband Genie says it’s surprised to see little-known broadband provider Global Internet rated as a Which? best buy.

Global Max Broadband came out on top when Which? surveyed 11,000 members about broadband use and asked them to rate the provider they used. Global’s broadband packages start at £19.99 a month for an 8Mbps capped service but are only available on a 12 month contract.

Which? best buys have to do very well for overall satisfaction, customer service, ease of set-up, connection speed, reliability and technical support.
Other providers that came out well in the survey include Waitrose Broadband, Zen and Metronet. Bulldog, on the other hand, only had 5% satisfied customers leading researchers to advise customers to steer clear of this provider. Big names AOL, Orange, Sky and TalkTalk also failed to impress users and scored low on customer satisfaction.

Broadband Genie CEO Philip Wilkinson says: “It’s interesting to see that Global Max Broadband topped the Which? survey as this company isn’t widely known. Big providers such as Orange and Sky lagged behind in terms of customer satisfaction so this is more evidence that these firms would be well advised to pay more attention to customer satisfaction, and less on advertising until they get a more respectable reputation for customer service.”



ENDS

Notes to editors

1. Broadband Genie allows users to compare broadband online, and is part of Genie Group.

2. Genie Group Ltd is a leading independent provider of internet comparison shopping services in the UK, and was set up in 2004 by Philip Wilkinson (co-founder of Kelkoo UK). Genie Group’s unique selling point is 'the Genie', which makes personal recommendations to internet shoppers based on ground-breaking, intelligent technology. This gives Genie Group the ability to provide an enjoyable and satisfying internet shopping experience, and deliver an unmatched quality of sales leads to our affiliate merchants. Genie Group launched its flagship broadband comparison service Broadband Genie in January 2005.

3. More information can be found at http://www.broadbandgenie.co.uk . Please direct all media enquiries to Stephanie Rogers. Interviews with Philip Wilkinson can be arranged on request.

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