CTI Group and Thinking Phone Networks Partner to Provide Superior Call Reporting Solutions to Mid-Ma

CTI Group, an innovator in hosted VoIP business solutions, has partnered with Thinking Phone Networks, a next generation ASP focused on integrated voice and business applications, to deliver a hosted, web-based business intelligence reporting solution.

[ClickPress, Fri Jun 01 2007] CTI Group, an innovator in hosted VoIP business solutions, has partnered with Thinking Phone Networks, a next generation ASP focused on integrated voice and business applications, to deliver a hosted, web-based business intelligence reporting solution. With many industries experiencing growing demands to regulate and monitor communications traffic, CTI Group and Thinking Phone Networks are taking the lead in providing these solutions to mid-market enterprises.

Usage reporting solutions are an integral tool in tracking employee productivity, ensuring appropriate customer service response times, and auditing communications costs -- the third largest expense for many organizations. Additionally, as organizations have grown increasingly de-centralized, the productivity of branch offices and remote workers has become more difficult manage. Hosted communications solutions provide a powerful means of centralising and aggregating the data associated with today's distributed enterprises, with reporting playing an ever more critical role to help management gain visibility into critical business functions.

This solution provides the ability to leverage both a robust set of pre-defined reports, and the ability to develop ad-hoc reports that can be customised to view data by organisational structure, location, and department. The reporting features are available at an organisational and carrier level, providing Thinking Phone Networks customers with valuable utilisation and financial statistics. The reports can be scheduled for delivery, yielding key business automation efficiencies.

CTI Group offers this call accounting solution through their hosted model, which provides flexibility and convenience to Thinking Phone Networks and their customers. It is a web-based and completely hosted solution that is remotely accessed and available to the end user 24 hours a day, 7 days a week through Thinking Phone Networks customer portal. These features provide the end user with another powerful tool seamlessly integrated with Thinking Phone Networks hosted product suite.

"It has become increasingly clear to us that much of the value in our hosted voice platform and in the hosted model in general is the ability to provide a centralised warehouse for enterprise data. CTI Group's hosted reporting solution is a natural extension of our existing application base and provides our customers with a means to gain critical metrics about sales and customer service activities, across the enterprise. We are excited to be working closely with CTI Group to provide a tool of such critical value to our customers, and further illustrate our market leadership in hosted applications." Steve Kokinos, Founder & CEO, Thinking Phone Networks.

"We are excited for the opportunity to join forces with Thinking Phone Networks to provide this unique solution. We appreciate Thinking Phones' commitment to customer demands and proactive initiatives to support those demands. Hosted VoIP will not succeed unless the feature equivalency gap is filled with respect to traditional telephony solutions. Thinking Phones with CTI has demonstrated their focus on customer-centric solutions." Sid Rao, Chief Technology Officer, CTI Group.

For more information about CTI Group's additional products, visit www.ctigroup.com or call +44 (0) 1254 291 500

For more information about Thinking Phone Networks products, please visit www.thinkingphones.com or call +001 (1) 617-453-2052.

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