Financial Services Firms Consider Complaints MI a Priority at Forum

The first meeting of the Complaints Handling Special Interest Group will be held on 24 September, with complaints MI at the top of the agenda.

[ClickPress, Wed Aug 08 2007] The first meeting of the Complaints Handling Special Interest Group will be held on 24 September, with complaints MI at the top of the agenda.

Complaints to financial services firms have increased steadily in recent years, due to high profile issues such as unfair bank charges and mis-selling scandals. Other issues that will be debated at the meeting include incentive schemes and evidencing to the FSA and the FOS.

This new special interest group has been set up by the Financial Services Discussion Club in response to interest from members in a regular forum. Senior complaints and customer relationship managers will meet to discuss current complaints handling issues, exchange ideas and benchmark against peers.

Richard Walbach from Clearconcepts, which administers the Financial Services Discussion Club said,

"Complaints handling is high on the FSA’s agenda at the moment, and is seen by the regulator as an important component within the Treating Customers Fairly initiative. This group will prove a useful medium for companies to exchange ideas and benchmark in a changing regulatory climate."


NOTES FOR EDITORS

• The Financial Services Discussion Club is administered by Clearconcepts. It provides a forum for the discussion of topical issues and exchange of ideas.
• The club runs a number of special interest groups that meet each month:

o Retail Finance - London
o Retail Finance - Manchester/Leeds
o Retail Finance - Edinburgh
o Retail Finance - Asset Management - London
o Retail Finance - Complaints Handling - London
o Retail Finance - Complaints Handling - Manchester
o MiFID - Asset Management - London
o MiFID - Investment Banking - London
o MiFID - Mid-Tier Asset Management - London
o MiFID - Mid-Tier Investment Banking - London

• Clearconcepts is an independent communications house focused on the financial services sector. It specialises in market research, events planning and public relations.
• For more information or to register for the Financial Services Discussion Club, contact Cherry Yeandle - cherry.yeandle@clearconcepts.co.uk 020 7405 0065.
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