Green Contact Centers with Virtual Agents Deliver Environmental and Operational Returns

Cincom to participate in Green Technology World Conference

[ClickPress, Fri Aug 31 2007] Green, or virtual contact centers, are of growing interest to businesses concerned about their organization’s environmental footprint. Cincom Systems, a provider of hosted contact centers for small and medium sized centers, is a proponent of the green contact center and will be educating organizations at The Green Technology World Conference in Los Angeles, September 12, 2007.

Louis Columbus, senior manager, Cincom, will be participating in a round table discussion focusing on the future of green technology. Panelists will discuss their thoughts on how companies can use technology to reduce their carbon footprint and to minimize waste, while having a positive impact on their business.

Columbus will speak specifically about the virtual contact center that employs remote agents who work from home or other community-based locations. In a traditional contact center, agent commuting is compounded by power consumption to heat, cool, light and operate equipment – all to the detriment of the environment. The virtual contact center can significantly reduce carbon dioxide emissions, fuel consumption, and pollution. In addition, home agents tend to be more satisfied, salary costs are typically lower, and there is a broader, more flexible workforce. Virtualization also lends itself toward providing extended or 24/7 service hours.

About Cincom Systems
Cincom delivers and supports innovative software and solutions to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.

Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Available hosted or on-premise, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens, and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit www.cincom.com

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Media Contact:
Jillian Phelan
Corporate Public Relations
Cincom Systems, Inc.
513-612-2104
jphelan@cincom.com


Cincom, Synchrony and the Quadrant Logo are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

2007 Cincom Systems, Inc.
All Rights Reserved

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