Cincom Synchrony Contact Center Telephony Options Expand with Asterisk IP PBX Platform Support

Cincom Systems’ (www.cincom.com) Synchrony contact center solution has expanded to include the Asterisk® open source IP PBX platform.

[ClickPress, Mon Sep 10 2007] Cincom Systems’ (www.cincom.com) Synchrony contact center solution has expanded to include the Asterisk® open source IP PBX platform. As Voice over IP (VoIP) and standards-based technologies go mainstream, Synchrony users can now use the Internet for all customer interactions, including voice, to maximize technology investments and control operating costs in the contact center.

Open source PBX is simple and cost-effective to deploy, and Asterisk and VoIP have matured to the point that it is now a reliable option for many contact centers. The Asterisk platform allows Cincom Synchrony customers and partners to accelerate their IP adoption.

“Asterisk IP Telephony functionality – combined with Synchrony’s unified agent desktop and advanced inbound and outbound contact center features – enables any size contact center to operate a world-class customer service center,” said Trent Fulcher, director of Customer Experience Management, Cincom.

Open source software engineers around the world have contributed code for Asterisk®, originally written by Mark Spencer of Digium Inc. Currently boasting over 1 million users, Asterisk supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces, and VoIP packet protocols such as IAX, SIP and H.323. It supports U.S. and European standard signaling types used in business phone systems, allowing it to bridge between next-generation voice-data integrated networks and existing infrastructure.

About Cincom Systems
Cincom delivers and supports innovative software and solutions to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.

Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Available hosted or on-premise, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens, and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit www.cincom.com

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Media Contact:
Jillian Phelan
Corporate Public Relations
Cincom Systems, Inc.
513-612-2104
jphelan@cincom.com

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