Oracle Receives Three Prestigious SSPA STAR Awards

Industry Group Honors Oracle with Lifetime Achievement Award and Induction Into SSPA STAR Award Hall of Fame

[ClickPress, Fri Nov 11 2005] For Immediate Release

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Oracle Receives Three Prestigious SSPA STAR Awards
for Excellence in Customer Support
Industry Group Honors Oracle with Lifetime Achievement Award and Induction Into SSPA STAR Award Hall of Fame
Chennai, November 11, 2005 — Oracle® Support Services received three SSPA 2005 Software Technical Assistance Recognition (STAR) Awards for superior customer support service from the Service & Support Professionals Association (SSPA). The awards highlight Oracle’s continued leadership and success in providing a superior ownership experience for its customers.
A leading industry organization for information technology (IT) support professionals, the SSPA recognized Oracle in the Innovative Support category for the second year in a row. This recognition was based on Oracle’s cutting-edge systems and processes for delivering exceptional technical support to its customers. For the third consecutive year, the Association honored Oracle with the WebStar Award for delivering sophisticated technical support for complex applications in mixed or otherwise complex environments. Oracle was also inducted into the SSPA STAR Awards Hall of Fame. This prestigious Life Time Achievement Award has been presented to only nine companies in the awards history and demonstrates Oracle’s long-standing commitment to customer success and award winning support services.
“The SSPA STAR Award recognizes companies who are leading the industry in the delivery of first-class customer support services,� said Bill Rose, SSPA founder and executive director. “The quality of Oracle’s customer support was measured by the success of its customers and evaluated by a panel of industry experts. The selection of Oracle recognizes the company as the undisputed leader in the Innovative Support and WebStar categories. Oracle’s induction to the Hall of Fame puts them in a class that few others have obtained.�
Oracle’s Support Services have seen several significant successes in recent months, including the introduction of Oracle Lifetime Support Policy and the results of research from Satmetrix that showed that PeopleSoft and JD Edwards customer satisfaction increased by 11% to more than 90 percent since the merger of the companies. “We are honored to receive two STAR awards and to be recognized by the SSPA with our induction into the Hall of Fame,� said Juergen Rottler, executive vice president, Oracle On Demand and Oracle Support Services. "These awards endorse our strategy and our ongoing push for industry leadership in Customer Support through continued investments in innovation, automation and a total dedication to the success of our customers."
About Oracle Support
Oracle Support gives customers access to the most advanced support organization in the world. The global support team drives better results for customers by helping deliver optimal performance for Oracle software, including the PeopleSoft and JD Edwards product lines.
No other support organization can match Oracle’s breadth and depth of technical expertise, advanced support technologies, or global reach.


About Oracle
Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

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