Global IVR System Market 2014-2018 - New Market Report

IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.
TechNavio's analysts forecast the Global IVR System market to grow at a CAGR of 11.86 percent over the period 2013-2018.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global IVR System market for the period 2014-2018. The report considers revenue generated from the following:

* Outbound services
* Inbound services

The report also considers the segmentation and growth prospects of the market on the basis of the following deployment models:

* On-premise IVR systems
* Hosted IVR systems

TechNavio's report, the Global IVR System Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA region; it also covers the Global IVR System market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
Key Regions

Full Report Details at
- http://www.fastmr.com/prod/903229_global_ivr_system_market_20142018.aspx?afid=301

* Americas
* APAC
* EMEA

Key Vendors

* Avaya
* Cisco Systems
* Convergys
* Genesys International

Other Prominent Vendors

* Altitude Software
* Aspect
* Enghouse Interactive
* NEC
* SAP
* Siemens
* Vocalcom
* Voxeo
* West

Market Driver

* Increase in Number of Call Volumes
* For a full, detailed list, view our report

Market Challenge

* Lack of Awareness of IVR Applications in Developing Countries
* For a full, detailed list, view our report

Market Trend

* Increased Use of Internet Protocol (IP)-based IVRs
* For a full, detailed list, view our report

Key Questions Answered in this Report

* What will the market size be in 2018 and what will the growth rate be?
* What are the key market trends?
* What is driving this market?
* What are the challenges to market growth?
* Who are the key vendors in this market space?
* What are the market opportunities and threats faced by the key vendors?
* What are the strengths and weaknesses of the key vendors?

Companies Mentioned in this Report: Avaya, Cisco Systems, Convergys, Genesys International, Altitude Software, Aspect, Enghouse Interactive, NEC, SAP, Siemens, Vocalcom, Voxeo, West

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