Ryder Systems launches Dynamic ReportsPlus - the next generation phone bill

Telcos keen to improve relationships with SME customers and residential customers are now able to offer a fully comprehensive bill management solution delivered via email, thus eliminating the need of a specialised online portal.

[ClickPress, Thu Feb 16 2006] Telcos keen to improve relationships with SME customers and residential customers are now able to offer a fully comprehensive bill management solution delivered via email, thus eliminating the need of a specialised online portal. Dynamic ReportsPlus provides users with an electronic bill, plus a comprehensive insight into mobile usage at a glance through statistics, interactive reports, graphs and charts.

Dynamic ReportsPlus is a next generation ebilling solution, suitable for mass market deployment. With a file size comparable to the average email this is a true push solution that contains an electronic copy of the monthly bill and provides summary spend information, with the ability for users to "drill down" to individual itemised line items.

Andy Wilson, Vice President Sales and Marketing, Ryder Systems, said: "Dynamic ReportsPlus is the first step towards driving online bill presentment. Dynamic ReportsPlus adds increased value beyond simply providing a bill in an electronic format. With highly interactive features, the telco not only benefits from the obvious cost advantages of delivering the bill electronically, but through the reports, reduces the number of billing queries, and the cost associated in resolving these whilst giving customers a greater brand experience

"For SME businesses and residential customers, obtaining phone billing information needs to be as quick and easy as opening the traditional paper-based bill and for electronic bill presentment to be successful, it is essential that this ease is replicated. With increasing phone services available to customers, the resulting bill is more complex and difficult to navigate. Dynamic ReportsPlus allows telcos to offer clear and transparent billing information, which is not just simple to understand but delivered directly to their inbox and is as quick to access as opening the email attachment."

Creating a positive touch point with an electronic bill, Dynamic ReportsPlus helps maximise valuable cross selling opportunities. Incorporating marketing messages based on individual usage pattern, Ryder's new solution ensures each user is only targeted with the most relevant campaigns helping to increase positive response rates.

With cyber snooping and the risk of viruses at an all time high, Dynamic ReportsPlus has been designed to be sent securely in a compressed and encrypted file ensuring that the email cannot be intercepted by a third party or exposed to viruses.

Andy Wilson concludes: "Traditionally telcos have only offered bill analysis solutions to businesses, but as today's phone bills get ever more complex customers are demanding clearer information on their spend and usage. Dynamic ReportsPlus allow telcos to add value to their service and offer more solutions to its SME customers as well as residential customers with family calling plans and high spending consumers."

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