ABA Approves Banker’S Academy Sales and Service Training For Continuing Education Credits For CCSR C

From: The Edcomm Group Banker’s Academy
Published: Wed Nov 19 2008

The American Banker's Association (ABA) has approved Edcomm Banker's Academy's bank training course, Achieving Sales and Service Excellence, for continuing education (CE) credit offerings. Achieving Sales and Service Excellence, from Edcomm Banker's Academy, helps bank professionals to earn credit towards achieving or renewing their Certified Customer Service Representative (CCSR) certification.

The CCSR certification formally recognizes professionals working in the financial services industry. The CCSR certification helps sales and service representatives to become knowledgeable and skilled about sales and service, banking basics, specific business competencies, and ethics. Edcomm Banker’s Academy’s Achieving Sales and Service Excellence meets the CCSR bank training course certification by covering topics such as: The Regulatory Agencies, examinations, Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, Privacy, Right to Financial Privacy Act, Truth in Savings (TISA), Deposit Insurance, Account Ownership Categories, Truth in Lending, Fair Lending, Equal Credit Opportunity Act, Community Reinvestment Act, Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit, Reporting Act, Fair Housing Act, Reg D, Reg E, Reg O, Reg CC, and Servicemembers' Civil Relief Act.

Achieving Sales and Service Excellence is a computer-based, distance learning program, which can be delivered via Internet, Intranet or CD. The program teaches participants how to make sales and how to provide excellent service using easy-to-understand language in an interactive, self-paced format. Participants learn from their own perspective, with a curriculum customized to their position. The program covers sales and service skills needed to succeed, bank products and services, customer care, selling bank products and services and how to create great customer relationships.

Since 1875, the ABA has been dedicated to representing banks of all sizes on issues of national importance for financial institutions and customers. The ABA brings together all categories of banking institutions to best represent the interests of the financial industry. ABA reigns as the largest banking trade association in the country.

The Edcomm Group Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
Company: The Edcomm Group Banker’s Academy
Contact Name: Linda Eagle
Contact Email: linda.eagle@edcomm.com
Contact Phone: 888-433-2666

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