Aquarium Software drives business growth for UK financial services firm

Published: Mon Jan 12 2009

This time it’s Cobley Johnson, based in Harrogate, who are benefiting from better process management, improved customer service and bottom line savings as a direct result of Aquarium’s installation.

Cobley Johnson are a financial claims company specialising in credit card claims and with a strong track recording for offering a friendly and professional service. The firm began looking for a new
case management solution when their existing manual system reached the end of its useful life.

Matthew Cobley, Managing Director explains: "We were trying to manage over 65,000 records in Excel and it was just impossible. We couldn't work fast enough and keeping everyone in synch was a real nightmare." Cobley Johnson looked at a number of competitive solutions on the market but selected Aquarium as they had the strongest track record in the sector. Aquarium was implemented in late 2007 and has been live for over a year.

Mark Colonnese, Marketing Director for Aquarium Software, said: "Cobley Johnson were very much focused on making best use of Aquarium's workflow automation and auto-escalation. This has enabled them to run a lean operation whilst at the same time continuing to offer the highest levels of service to their customers." Cobley Johnson have also made full use of Aquarium's web architecture and multi-level security to engage with partner companies across the globe and via Aquarium fulfil certain key parts of their process. Matthew Cobley added: "Aquarium has become key to our business. It has totally changed the way we operate. We couldn't do without it."

To find out more, look at Aquarium’s interactive product ibrochure, available at

AquariumClaims is designed to be quick to set up and is available at a comparatively lower cost. It uses the latest web-based technology giving users a powerful solution at a cost that traditional software providers cannot match. For further information contact Aquarium Software, free of charge, on 0800 781 7570 or visit

Notes to editors
Traditional software is installed locally on the user’s own server, so requires the user’s IT staff to install and update the software. By using a Software as a Service (SaaS) model, Aquarium does away with this, taking care of installation, maintenance and upgrading of the software as well as secure data storage. The company has an innovative pricing model so, instead of the traditional upfront license costs, ongoing maintenance charges and heavy consultancy set-up fees, Aquarium can offer users faster start-up and much more flexible pay-as-you-go pricing.

Media Contact: BeyondPR. Tel: 0114 275 6996. Mob: 07930 697773.
Ref: ECA034 – Cobley Johnson
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