LetsComIT's flexible PDA solution is going from strength to strength in the Gas and Heating industry. TEMS (Total Electrical and Mechanical Services) are the latest addition to LetsComIT's diverse list of customers, each requiring a wholly flexible, customizable solution to manage their mobile workforce.
[ClickPress, Tue Feb 22 2005] LetsComIT have continued their success within the heating and gas industry by providing TEMS (Total Electrical and Mechanical Services) Ltd. with a fully-managed, customized PDA solution.
TEMS, a gas service and maintenance company based in South Croydon, felt the need to re-asses their working practices due to problems with paper-based job sheets. Engineers often selected jobs based upon the location and skills required, leaving many jobs incomplete and customers dissatisfied.
TEMS chose to implement a PDA solution from LetsComIT, enabling information to be quickly and accurately sent between their office staff and engineers. Once work is complete, an engineer inputs job information using a series of yes/no scenarios and drop down tables. Data is now standardized throughout the workforce and wholly accurate.
However, the key advantage for TEMS is the ability to create, complete and send the now vitally important CP12 forms. In simple, uncomplicated steps, CP12 forms can now be completed in their entirety on a PDA, capturing both engineer and customer signature. Once complete, logged time of completion, job details, and CP12 forms can be automatically sent back ‘over-the-air’ to TEMS database, where records and job scheduler are instantly updated.
Based around TEMS specific needs, LetsComIT developed a scheduling system allowing management to gain the ‘big picture’ of their workforce. By fully integrating with TEMS AccuServ call management system from InterNETalia Ltd., detailed job information can now be sent to an engineer as soon as the call is taken.
John Aviss, Managing Director of TEMS, commented: “The degree to which LetsComIT has revolutionized our business is significant. We now know, instantly and accurately, the location and progress of every TEMS engineer. Information is returned from site standardized throughout the workforce.”
He continued: “We chose LetsComIT due to the customizable nature of their product. We wanted a solution based solely around the information which we needed, rather than a rigid, inflexible solution. We also found them to be highly cost-effective and the return on investment, significant. We operate in a competitive industry and LetsComIT have given us the edge over our competitors."
Sonia Richard, Business Director of LetsComIT added: “LetsComIT are pleased to add TEMS to our diverse list of customers. The customizability of our solution allows us to provide flexible, cost-effective applications, not only for TEMS, but for the entire gas industry.”
LetsComIT, part of the CTI Groupe, premier industrial group of Northern France, provide fully customizable PDA solutions for industry. Based in Leeds, LetsComIT work alongside some of the UK’s leading businesses to optimize communication between offices and mobile workers.
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