npower launches No Call Out Cash Back service for boiler customers

From: npower
Published: Thu Apr 08 2010

npower, the UK's brightest energy company, launches a pioneering new service that's set to shake up the industry whilst rewarding consumers.

hometeam 50 Boiler Care Flexi (hometeam 50) is billed as the fairest boiler care cover giving help to customers when they need it and money back if they don't use the service.

If consumers don't call out npower's hometeam to work on their boiler during the 12 month care plan npower will automatically return 50% of the value of the cover plan to the customer on their year anniversary.

What's more - included in hometeam 50 is an annual boiler service, usually worth £74.

The service was devised after npower polled customers and found 78% said they wanted cash back on cover plans which aren't claimed.

hometeam 50 boiler care flexi is priced at £10.50 per month, exactly the same as British Gas' Homecare 100 product, and offers the same cover - save for one important difference - npower Hometeam 50's 50% No Call Out Cash Back.

npower estimates that there are currently some four million British Gas customers in Britain that could be missing out on a £252 million windfall.

Giuseppe Di Vita managing director of npower retail said:

"Ensuring homes are warm and well serviced is extremely important to us. But we know it can feel galling to pay out to protect a home appliance, like a boiler, and never call upon the cover.

"We thought it was time the industry got a shake up - hence the launch of hometeam 50. We hope this product launch will provide peace of mind to customers - plus a great No Call Out Cash Back incentive.

"hometeam 50 is also a direct challenge to a market that is dominated by British Gas, with a fair, open and rewarding product that's hard to better.

"We estimate that four million households are signed up to British Gas's homecare products; that's 16.5% of homes in Britain who are potentially losing out on a possible £252 million of cash-back."

- ENDS -

Notes to editors:

About npower
npower has 6.6 million residential gas and electricity accounts throughout the UK. npower is a market leader in renewable energy. Consumers can join the energy industry discussion on npower's interactive debating website - the brighter energy debate, where they can post their questions, views and comments.

npower is also dedicated to helping UK businesses use energy more efficiently and therefore spend less money on their bills.  It aims to have a positive impact on the communities it serves and reduce customers' carbon footprints whilst always improving service.

npower hometeam installs, and provides boiler servicing, in addition to offering gas boiler repair and a wide variety of heating cover options in conjunction with homeserve.

For further information please contact:
Amy Rynn
npower press office
Oak House
Bridgwater Road
0845 070 2807
Company: npower
Contact Name: Amy Rynn
Contact Email:
Contact Phone: 0845 070 2807

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