Technology Associates Implements Help Desk To Better Serve Customers

From: MMI Public Relations
Published: Wed May 19 2010

Eric Hobbs, president of Technology Associates (, a full-service technology solutions and support firm, has announced the implementation of a help desk team to provide further support to customers. When customers face problems or have questions, they may use this resource without additional support fees. The help desk team will focus on addressing customers’ concerns at their first call and will provide after hours support for customers.

"As our customer base continues to grow, it is critical to provide dedicated resources to solve customers’ problems immediately," said Hobbs. "While Technology Associates is focused on preventing problems before they happen, customers still need the ability to speak with a technician and resolve problems quickly and efficiently if they occur. Since our services are all-inclusive, customers can use the help desk without being charged for support fees."

Technology Associates Testimonial Video

- For more information on Technology Associates, visit

Founded in 1997, Technology Associates is a full-service technology solutions and support firm that specializes in providing network design, implementation, management and support to small- to medium-sized businesses in North Carolina. Ranked as one of North Carolina’s top small businesses in 2008, Technology Associates partners with its clients to manage their technology solutions as a valued business asset and emphasizes proactive solutions to prevent problems before they occur. The firm utilizes scalable technologies which allow business owners to have a technology infrastructure that can grow with their business needs. The combined years of experience for the Technology Associates engineering staff is 63 years, while the average years of experience is 16. Technology Associates prides itself on offering a low engineer-to-customer ratio to ensure timely responsiveness and individual attention for its customers. Technology Associates is a Microsoft® Small Business Specialist and a Microsoft® Certified Partner, meaning its staff possess a high degree of competence and expertise with Microsoft® technologies. For more information please call (919) 459-0100 or visit

Jill Mastrangelo
MMI Public Relations
(919) 233-6600

Company: MMI Public Relations
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Contact Phone: 919-233-6600

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