Quantify launches a bespoke 360° feedback system

From: Quantify
Published: Mon Apr 30 2007

Organisational research specialist Quantify has launched a new approach to identifying and analysing 360° feedback.

Unlike a generic 360° feedback system, Quantify’s approach provides feedback relating a particular manager’s behaviours directly to her/his employer’s own competencies framework. This, then, provides guidance towards development activities which will help the participant to meet any of those competencies in which s/he is lacking.

Based on clients’ own competencies framework, Quantify’s feedback questionnaire can be administered either online or as a paper questionnaire. However, initial indications are that most people prefer to complete this questionnaire on the web.

The system allows a participant’s manager, their peers, those reporting directly to her/him and clients to give anonymous feedback about the participant’s behaviour.

This generates easy-to-read graphical reports which relate the participating managers’ self-assessment to the feedback from others. It also presents the results according to the client’s competencies definitions.

Quantify’s principal consultant, David Lusty, explained: "Given the client’s competencies framework, we can create a highly relevant questionnaire and deploy it on the web in a matter of days.

"Then all we need is a list of participating managers with their email addresses.

"We email them, inviting them to visit our website to name the people whose feedback they would like to secure. Then we email the people they name.

"Everyone gets a unique respondent key in a link in an email.

"We send reminders to everyone; progress reports to the participants and, finally, a report which is easy to read and simple to understand," he added.

Quantify’s client list includes public sector organisations, including local authorities, as well as those in the private sector.


Notes for Editors

About Quantify! Ltd

Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.

Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:

• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.

Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.

Further information from:

David Lusty, Quantify! Ltd: 020 8876 8680 / 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209
Company: Quantify
Contact Name: Bob Little
Contact Email: bob.little@dial.pipex.com
Contact Phone: 00 44 (0) 1 727 860405

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