Cincom India to Save Millions in Revenue for India’s State Electricity Board

From: Cincom Systems, Inc.
Published: Wed Sep 21 2005

NEW DELHI, India - September 21, 2005 - Cincom Systems (India) Pvt. Ltd. (Cincom India) announces a major contract with Chattisgarh State Electricity Board (CSEB) to implement Cincom’s Customer Relationship Management (CRM) Solution, saving CSEB millions in revenue. Included within the agreement is a new contact center to provide customer service, billing inquiry, bill collection, and monitoring and tracking defaulters.

"CSEB is the first electricity board in India to take the IT initiative toward power sector reform by setting up a contact center," said Rajeev Ranjan, chairman, CSEB. "With Cincom’s CRM Solution, CSEB will significantly improve its bill collection process."

"By implementing Cincom’s CRM Solution, CSEB can improve its internal organization and reduce costs, ultimately increasing productivity," said Ashish Paul, president, Cincom India. "Cincom’s CRM solution will replace CSEB’s traditional, inefficient manual customer service processes with highly efficient, automated processes. Through customized CRM tools including a single window for services on a 24/7 basis, agents will be able to handle any kind of consumer query."

Consumers will be able to contact CSEB via a single toll-free number. All complaints lodged by the consumer or applicant will be entered into the system and tracked throughout the various stages of investigation, thus increasing the accountability and speed of rectifying complaints. This will further improve consumers’ confidence and trust in their dealings with CSEB.

Another major operational benefit will be online report generation, produced in a matter of minutes. This feature will enable CSEB to improve its services and productivity without adding new staff.

Cincom is providing CSEB with complete end-to-end customer care and billing solutions, which includes hardware, software and human resources with CSEB providing a data center, infrastructure and telecommunications.

About Chattisgarh State Electricity Board
CSEB was formed in the state of Chattisgarh in the year 2000 and is one of a few profit-making electricity boards in India. The state, with an abundance of coal among other mineral resources, shares 12 of the 64 coal reserves occurring in the country, having a total coal reserve of 38,135.31 million tons with a total power potential of 35,000 megawatts. To translate these coal reserves into power generation, the Chattisgarh government is developing the state as a power hub for the country.

About Cincom Systems (India) Pvt. Ltd.
Established by Cincom Systems, Inc. in 1998, this subsidiary with revenues in excess of $80 million sells call center products and services to companies and call centers in southern Asia. It also provides software development, client services, and maintenance via three joint ventures for the ERP, telecommunications, and call center industries. Cincom India has successfully set up more than 7,000 seats in Indian call centers for handling inbound, outbound, and web-based services to companies in the United States, the United Kingdom, Australia, New Zealand, and Canada. For more about Cincom India, call 91.11.373.7590 or visit the company’s World Wide Web site at

About Cincom Systems, Inc.
For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors.

Media Contact:
Sabina David
Cincom Systems India

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