PRIAM helps bring a smile to bank customers

Their customers include Nat West, HSBC, RBS, Barclays, Norwich Union, Abbey, Nationwide, Alliance & Leicester, British & Scottish Gas, O2, The Virgin Group including Virgin Atlantic Airways and many more.

With the mission of maintaining good customer relations a stream of gifts are sent out from warehouses in the UK, Ireland and Belgium.

STY selected PRIAM as it contained three essential systems – a scripting interface for the call centre, a CRM module and a complete fulfillment and accounting package.

Colin Eglington, Managing Director, commented, "We really didn’t think one system would contain all this functionality. We have one set of rules and one view of all areas of our business. This will provide us with the means to achieve our planned growth. We are actively expanding our corporate sales department and PRIAM will make this possible too.

We needed a large amount of bespoke development and PRIAM were completely happy to incorporate this into their core product."

Glyn Carvill, Commercial Director, added, "For over 15 years we have worked to produce an all-encompassing system for fulfillment houses. The reasons STY selected us show that multi-client handling systems with scripting and CRM are the correct focus for our company."


About PRIAM
PRIAM is a leading UK provider of multi-channel ERP software. The company’s core product, PRIAM, is comprised of over 2000 integrated programs providing visibility and control to over 50000 users throughout the United Kingdom. New products, such as CRMagic and Sales Manager are further strengthening this position.

Since formation in 1989, PRIAM software has experienced an unbroken record of profitability and growth, with activities now in the UK, Ireland, the United States and Hong Kong.

Key clients are Tottenham Hotspurs, Waterford Crystal, Zendor.com, Dream Direct, Domestic & General and Aspect Marketing. Websites have been developed for JJB Sports, Sony Playstation and several government agencies.

About Simply Thank You

Simply Thank You is in the business of making customers smile. They are the UK’s leading personalised gift service, that works in partnership with many other Institute of Customer Service (ICS) members to ensure, not only a unique way of saying ‘Sorry’ but also a very special way with Simply…‘Thank You’.
Colin Eglington
Managing Director

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