Coldwell Banker Howard Perry And Walston Employee Earns Quality Service Certification

Susan Holbrook, senior vice president and sales manager for the Coldwell Banker Howard Perry and Walston (www.hpw.com) Falls of Neuse Road office, has announced that JoAnn Barlow has earned her Quality Service Certification (QSC). Barlow is a member of the Chairman’s Circle, President’s Circle, Leading Edge Society and a lifetime member of the New Castle County Board of Realtors (NCCBOR) Million Dollar Club. She has more than 15 years experience in real estate and devotes her time to volunteering with Habitat for Humanity. Barlow resides in Raleigh with her husband, Michael Baldridge, and her son, Curt.

QSC measures customer service performance and satisfaction by surveying home sellers and buyers following closing. Returned survey results are compiled and then displayed on the QSC professional Web site. Holding the QSC requires a sales agent to follow a well-defined and prescribed process of service, to present that process in writing to every customer and client and to guarantee its delivery.

Related Links:
www.hpw.com
www.qualityservice.org
www.mmimarketing.com

News Facts:
• Susan Holbrook, senior vice president and sales manager for the Coldwell Banker Howard Perry and Walston (www.hpw.com) Falls of Neuse Road office, has announced that JoAnn Barlow has earned her Quality Service Certification (QSC).
• Barlow is a member of the Chairman’s Circle, President’s Circle, Leading Edge Society and a lifetime member of the New Castle County Board of Realtors (NCCBOR) Million Dollar Club.
• She has more than 15 years experience in real estate and devotes her time to volunteering with Habitat for Humanity.
• Barlow resides in Raleigh with her husband, Michael Baldridge, and her son, Curt.
• QSC measures customer service performance and satisfaction by surveying home sellers and buyers following closing.
• Returned survey results are compiled and then displayed on the QSC professional Web site.

Quotes:
"We strive to have the top Residential Real Estate team," said Holbrook. "By achieving this certification, JoAnn shows her devotion and loyalty to clients and presents our company the opportunity to further our success."

About Coldwell Banker Howard Perry And Walston:
Howard Perry, an established builder, and Don Walston, a real estate entrepreneur, formed Coldwell Banker Howard Perry and Walston in 1972. Today the company has over 700 real estate professionals, 13 sales offices, the area’s premier new homes division, a mortgage company, insurance services division, title company, an award winning relocation division, a growing Concierge home services division, the area’s number one real estate school, and the state’s number one real estate Web site. The company has become the largest full-service residential real estate company in the Triangle and one of the leading realty firms in the nation, with more than 11,000 transactions a year and almost $3 billion in sales. In 2006, Coldwell Banker Howard Perry and Walston was recognized among the 50 fastest growing private companies in the Triangle by the Triangle Business Journal. For more information about Coldwell Banker Howard Perry and Walston visit their Web site at www.hpw.com.

About Quality Service Certification, Inc.
Quality Service Certification, Inc., is the premier advocate of consumer-oriented quality service in the real estate industry. They deliver and manage the Quality Service Certification® Program throughout the United States and Canada for real estate agents and brokers. The Quality Service Certification® Program was created to offer greater value for the home seller or buyer by providing consistent, reliable, accountable and responsive service for every real estate transaction. Thousands of real estate professionals have now earned the Quality Service Certified® designation. Quality Service Certification, Inc., is the only company that offers home sellers and buyers a unique option for selecting the service professional with whom they will do business. By checking the Customer Satisfaction Rating (CSR) of an agent, the home seller or buyer is able to view past customers' service ratings of a particular agent.

Keywords:
Coldwell Banker, Howard Perry and Walston, JoAnn Barlow, Quality Service Certification, Susan Holbrook, Real Estate, Triangle Real Estate, North Carolina Real Estate, QSC.

Patty Briguglio
MMI Associates, Inc.
919-233-6600
patty@mmimarketing.com
PR Firms Raleigh, NC
Real Estate PR

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