Coral Racing Chooses Sennheiser From Corporate Direct

From: Corporate Direct Europe
Published: Tue Nov 22 2005

Coral Racing Chooses Sennheiser From Corporate Direct (Europe)

Specialist UK based distributor of headsets Corporate Direct (Europe), are pleased to announce it has recently rolled out over 250 Sennheiser SH330 headsets in Coral Racing’s telephone betting call centre in Barking.

Most call centres deal with high call rates, but in the world of telephone betting there are unique patterns to be handled. Callers will often wait until the last few minutes before a race or event before making their call. This results in massive surges just before major events, which needs to be handled both in terms of available operators with fast systems and also crystal clear communications. Speed of service in these last few minutes is as important to the caller as the odds offered and their choice of company is often dependant on the service given. Coral are only to aware of this need and their exceptional service is reflected in the growth of their telephone betting call centre, which has expanded significantly over the past 3 years.

Paul Baxter, General Manager, Corporate Direct (Europe), said : "we worked with Coral Racing to assist them in finding the right solution to satisfy their business requirement, by a process of consultation and product evaluation. As a headset specialist we were more than happy to deal with this inquiry rather than box shift and this is what makes us different from our rivals."

Philip LeFeuvre, Director of Telephone Betting for Coral Racing, explained the choice of headsets, "we informed Corporate Direct of our requirement and they advised us to product test a number of headsets and in the end the clear winner was Sennheiser. The Sennheiser SH 330 came out on top because of its robust build quality and durability, comfort and built-in protection from acoustic shock. This solution was also significantly better when it came to the noise-cancelling microphone, which is very important to us as ambient sound levels rise at times of peak call rates but we need to retain accuracy and speed of communication". He concluded, "in telephone betting the staff are highly trained and an important company asset. It’s important to us that they have the best tools to operate with and I’m satisfied that we’ve made the best choice in Sennheiser".

About Corporate Direct (Europe) Ltd
Corporate Direct (Europe) Ltd was formed in July 1994, as a national telecommunications distributor, based in the North West of England, selling a wide range of telecommunications products primarily to industry, commerce and local government.
Our aim is to supply our customers with quality communication products at competitive prices. We are not aligned to any single manufacturer, therefore we can offer totally impartial best advice.
We offer a high quality, reliable, next day delivery service by Target Worldwide Express to Mainland UK and a 2-day service to the Scottish Highlands, Ireland and Off-Shore Islands.
Company: Corporate Direct Europe
Contact Name: Chan Bansal
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