Sitel's 9 Top Reasons to Outsource to the Philippines

Published: Mon Mar 25 2013

Sitel, experts in outsourced customer contact solutions, has released its "Top nine reasons to outsource to the Philippines" whitepaper, as the outsourcer reports a growing demand for the Philippines as an offshore destination.

Sitel UK employs almost 1800 people in its nationwide network of contact centres. Part of the global Sitel Group, Sitel UK has access to 120+ domestic, nearshore and offshore centres across 24 countries, as well as the Philippines.

Sitel Philippines started operations in 2000 and now employs 13,000 people across its 9 contact centres, making it the Groups largest offshore destination.

Up until two years ago, India had been the world’s biggest BPO provider. However, since the very first calls were taken there in 1997, there has been an extraordinary rise in the popularity of the Philippines as a BPO destination.

Sitel has seen a significant rise in demand for the offshore destination. Joe Doyle, Vice President of Global Marketing for Sitel comments; "There are a number of clear reasons that we are seeing a growing demand for the Philippines, such as the cost savings and low attrition rates, high quality candidate pool, and close cultural affinity to Western Europe and the US. In addition, the recent Philippine’s growth in voice based BPO services and first class telecommunication infrastructure has also made it increasingly popular."

Amongst the reasons quoted in the whitepaper are Technology, as early adaptors of IP Telephony and Social Media, the Philippines is now ranked second in non-voice complex services globally according to Business Processing Association Philippines (BPAP), which also predicts the global offshore services market will more than double by 2016.

The whitepaper is available by visiting: Top nine reasons to outsource to the Philippines

About Sitel:
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact centre services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centres in 24 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

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