Survey confirms Echelon’s criteria for continued success

From: Echelon
Published: Tue Apr 29 2008

Echelon’s client survey asked its clients, which include transport and logistics undertakings, public sector bodies such as NHS Trusts, academic bodies and professional institutes, to rate – anonymously - its performance over the last year against a series of eight criteria. Every response rated Echelon as ‘good’ or ‘excellent’ for each of these criteria.

The top scoring criteria were ‘attitude’ and ‘flexibility’.

Commenting on this, David Hill, Echelon’s managing director, said: "In terms of attitude, our mantra is that we get things done right first time – and we are focused on meeting our clients’ needs.

"Moreover, our research shows that the reason that clients come to us is to get a totally bespoke service to match their organisation’s learning needs. We don’t sell a solution looking for a problem."

Illustrating the diversity of approaches that Echelon has employed to meet particular ‘learning challenges’, Hill added: "For example, when working with London and Continental Rail (LCR) in the run-up to the opening of St Pancras International, we designed an innovative approach to recruitment and induction by using actors in Forum Theatre and producing mobile learning materials for the St Pancras International employees.

"And, for an NHS Trust, we created the ‘One Thousand Ideas’ programme, which enabled patients, users and staff to identify up to 1,000 practical opportunities for improved service delivery. The programme provided ways of generating and capturing ideas from patients and staff; visual methods to communicate Trust service principles and employee commitments; means of capturing and communicating outputs and outcomes along with training tools needed to sustain a service improvement culture," he said.

The criterion in which Echelon performed ‘least well’ – but still achieved an overall satisfaction index of 75 per cent – was ‘detail’. Hill commented: "Being a publishing company, detail is important to us.

"We are currently going through the process of achieving ISO 9001 – which should help us to improve our performance in this respect. Indeed, to help us achieve this quality mark, we’ve adopted our own content management system to help us document and monitor all our internal procedures."

Media contact: Peter Muir Tel + 44 (0)1296 715228; Email:

Sales contact: David Hill Tel + 44 (0)20 8568 1500; Email:

About the Echelon Client Survey
The Echelon Client Survey received a 100 per cent response from 25 per cent of Echelon’s current clients. These include transport and logistics undertakings, public sector bodies such as NHS Trusts, academic bodies and professional institutes.

Measuring Echelon’s performance against the eight criteria - attitude; details; value; flexibility; implementation; innovation; effectiveness, and understanding – Echelon’s clients scored Echelon’s performance in each category over the last year at or above ‘75 per cent’ (ie ‘good’ or ‘excellent’). The lowest scoring criterion – detail – attracted a score of 75 per cent.

About Echelon Learning Ltd
Echelon Learning is a consultancy-led publishing house that integrates electronically-delivered knowledge and learning into the development of management skills and business performance.

Echelon Consulting spearheads the company’s service with the development of new content in meeting clients’ requirements. This is usually derived from analysing employee knowledge and learning needs captured during client learning programmes.

Where appropriate, Echelon Publishing then offers this new content to a wider audience by publishing the material in generic format. This is made available in the form of easy to use ‘learning nuggets’ and is complimented with business development information licensed exclusively from one of the market’s best-known providers, Bloomsbury.

Echelon e-Learning provides the electronic systems which enable content to be published, distributed and usage tracked, and offers work-based solutions to a global audience. Echelon’s blended learning based on a bespoke site populated with material selected to support specific courses, builds knowledge prior to the event and refreshes application when back at the desk.

Echelon technologies help organisations place solutions at people’s fingertips, whether solving everyday business and work-related problems or helping gain qualifications and continued professional development.


• Has a content management system enabling informational or learning material to be developed or converted into XML so that it can be published and distributed in text and/or via the web.

• Has a learning management system to provide ready access via the web to highly structured information, which is easily searched and retrieved, and whose usage can be tracked and learning logged.

• Publishes and/or reformats content for professional bodies and commercial organisations to help students and employees maintain or develop requisite skills throughout their careers.

• Supports people from the outset of their careers in working with professional bodies to develop and deliver the learning content required by students in preparing for examination.

• Frees up the knowledge and learning contained within a business so that people have ready access to these resources in helping them to solve problems or develop their careers.

• Works with a number of blue chip organisations and professional bodies
Company: Echelon
Contact Name: Bob Little
Contact Email:
Contact Phone: 00 44 (0) 1727 860405

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