Technical Support Outsourcing Will Increase Customer Retention Globally

From: SumaSoft
Published: Thu Nov 24 2016

Texas (USA), Canada (Toronto) & India (Business Network)—Nov 11, 2016: A stable and secure IT infrastructure has always helped businesses in growing beyond geographical boundaries, cultural differences and varying time zones. But how do we make sure that our IT set up is sound and functional, day in and day out? Having reached nearly the end of 2016, it is time to consider how technical support outsourcing has helped companies in maintaining a strong customer retention ratio by sustaining a round-the-clock IT infrastructure.

Consider some points:

1. It is not physically possibly to address all your customers at a given point of time. They may have different requirements, complaints, requests and so on. With an able technical support team, companies can offer quick resolution to customers.
2. Managing all network applications can be a nightmare, especially at peak seasons. And a second’s delay can cause you a huge chunk of monetary loss. A single-point governing mechanism can prove worthy in such times.
3. Web, phone and chat support services have proven strategically profitable for businesses in almost every industry. These Level 1 and Level 2 Product Support services also help in improving SLAs.
4. Network security monitoring has become a major concern. A 24x7 surveillance of your website, bandwidth, back-ups and CPU can help you prevent security breaches, and also eliminate the risks.
5. Database administration and security needs a dedicated and steady team of experts to ward off any disturbances. This can in turn improve your uptime and reduce app downtime to a great extent.

Now where does customer retention fit in?

Well, technical support outsourcing takes off your business management burdens to a great extent. It has been observed that by setting up an offshore, scalable, 24x7x365 tech-support team, companies have cut down on their in-house infrastructural costs and utilized that in expanding and improving business operations. Technavio has predicted that the global technical support outsourcing market during 2016-2020 will grow at a CAGR of more than 6% during the forecast period.

So gear up for 2017 and find yourself a reliable technical support outsourcing partner.

About Suma Soft:
Suma Soft is an ISO 9001:2008 for BPO, Data Process & Technical Support Services and has been instrumental in providing end-to-end technical support services to companies for over 16+ years.

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Company: SumaSoft
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