Ozonetel becomes the first company in Cloud Telephony Space to get ISO certification.

Published: Thu Feb 22 2018

Ozonetel became the first Indian company to receive ISO Certification in Cloud Telephony Domain. It has received both the ISO/IEC 20000: 2013 and ISO/IEC 20000-1: 201. These certificates testify Ozonetelís Information Security Management and Management Practices respectively.

Co Founder and CEO, CSN Murthy says, "we have continuously worked towards being best in class in the Cloud telephony space and in most parameters we are the number ONE company in India. ISO initiative is another step to keep our leadership position intact."

Cloud telephony in India has become an utmost crucial technology and service. Ozonetelís certification has helped recognize the need to standardize, certify and guarantee two critical aspects for cloud telephony solution providers: data security and best management practices.

At the time of receiving the certification, Ozonetel had handled over 2 billion calls for over 1000+ enterprises across the world. The inbound and outbound calls are for clients across banking, insurance, travel, ecommerce, health care and travel verticals. Ozonetel doesnít just handle the calls, their platform gives clients tools to store, analyze and mine their data. And these tools are getting increasingly intelligent.

Developing a robust Information security management system has always been both a huge responsibility and a priority for Ozonetel", adds Atul Sharma, CTO of Ozonetel Communications. The ISO/IEC 20000: 2013 gave Ozonetel a solid framework for fine-tuning their systems, and high standards to test it against. Cloud telephony, like all services need to focus on processes for consistent results. The ISO/IEC 20000-1: 2011 addresses this.

In 2007, when Ozonetel was newly established, their main clients were start-ups. Today not only have these first clients like Big Basket, Zomato and Shaadi.com grown; an increasing number of enterprises are also turning to cloud telephony. It is important to establish cloud communication services as best practice service provider at par with all other service providers and vendors these large enterprises deal with.
As Cloud Telephony moves from a "good to have" to a "must-have", rigorous certifications like this will help mature the industry.

Company Background & Details
Ozonetel Communications was founded in 2007. They launched their cloud telephony platform Kookoo in 2009. It was the first of its kind telephony platform in India. Ozonetelís clients range from small start ups with 5 agents to large enterprises. Their clients include: Zomato, Shaadi.com, HUL, HDFC Life, Big Basket, Lal Pathlabs and more.
It currently has offices in India, US and Singapore.


Contact details
For any details please contact Neha Batra, Senior Manager, Corporate Communications, at
Email: neha.batra@ozonetel.com

Contact Name: Chaitanya Chokkareddy
Contact Email: neha.batra@ozonetel.com

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