BlackBeltHelp Announces the Appointment of Alex Kapoor as Chief Product & Operating Officer

Published: Wed Jul 25 2018

BlackBeltHelp, a leading help desk products and services provider across the United States, today announced the appointment of Alex Kapoor as Chief Product & Operating Officer. Alex has taken an overall responsibility for BlackBeltHelp’s Business Operations and Software Technology Product development.

Alex has innovation and leadership experience across multiple industries and domains; and has proven expertise in technology, operational and process transformations of organizations and large business units. He has helped businesses achieve excellence and make huge progress in areas of top-line revenue, bottom line optimizations, operating models, technology innovation and product development. Prior to joining BlackBeltHelp, Alex worked with large global organizations like GE, Oracle, Sapient, Novartis, WNS etc. in various top-level roles across USA, UK, Switzerland, Singapore & India.

"BlackBeltHelp is at a very important pivot point today, and I’m very keen and excited to have this amazing opportunity to evolve and transform the company’s business offerings from a traditional service-based model to a modern ‘software technology products’ based model. We want to develop some innovative and cutting-edge products for our customers using emerging technologies like Artificial Intelligence (AI), Machine Learning, and Robotics Process Automation (RPA)" said Alex. "This evolution will help us become more competitive in the global market and will address the current and future needs of our customers. We are more driven now than ever before to catapult the business to the next level of technology transformation, product development and process maturity", Alex further added.

He has done GSE in Business Management from the UK, MBA in International Marketing from Symbiosis University, MSc in Computer Science from Kurukshetra University, India. Alex did his Bachelors of Arts in Economics and English Honors from Kurukshetra University.

"Alex is a proven leader who has the deep understanding of how global businesses work. In his many years of experience with large organizations across various countries, he has amassed massive experience and a unique skill set which will help us in transforming and developing our businesses to the next level of technological maturity. He will help us in developing cutting-edge products and play an instrumental role in transforming the way BlackBeltHelp is perceived globally" said Ron Bhalla, CEO at BlackBeltHelp.

About BlackBeltHelp"
BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to facilities and switchboard, in the US higher education landscape for the past 7 years.

With our OneStop Student Services Platform, we help institutions integrate their silo-based transactions into OneStop support for better flow of communication and data across different departments and create a truly student-centric support experience.

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Contact Name: Ron Bhalla
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