RESET 2022: World Leaders Gather In London For Global Sustainability, Tourism, and Hospitality Summit

From: TLC Harmony
Published: Wed Jul 20 2022

Empowered and equipped to reverse the negative impact of tourism and hospitality development and operations, world leaders in business and government are shaping a bold agenda for RESET 2022. The second annual global sustainability, tourism, and hospitality summit is a day-long in-person and online event on 16 September 2022 at the Hyatt Regency London – The Churchill. Executives to academics, operators to suppliers are welcome and encouraged to register today.

Tickets can be booked here.

“We look forward to hosting a powerful, eclectic party of innovators and authorities responding to HRH Prince Charles’ plea to put a real business value on nature and maximise it now,” says organiser TLC Harmony Co-founder Nicki Page.

“Let's be clear. Sustainable tourism practice is no longer a choice. To ensure the future of the travel and tourism industry and more importantly, the planet that we call home, we need to create sustainable destinations within a new paradigm that protects and regenerates nature, so it is good for people, planet and prosperity.”

The event sparks meaningful discussion of the global crisis and solutions from pivotal angles, led by:

- El Salvador’s Vice President Dr. Felix Ulloa Jr.

- Former UNWTO Secretary General Dr Taleb Rifai

- Red Sea Development Company Deputy Chief Environmental Sustainability Officer Dr Omar Al-Attas

- UAE Green Building Council Chair HE Ali Al Jassim

- Sustainable Hospitality Alliance CEO Glen Mandziuk

- SmartLedger Chief Commercial Officer Meike Krauscheid

- DSE (Design For Sustainable Excellence) Studio Co-Founder & CEO Somayeh Rokhgireh

Panel and presentation sessions cover topics ranging from why and how to build and operate sustainable hotels and destinations to the growing power and influence of women consumers making sustainable tourism and wellness in hospitality decisions. Voices include PKF Hospitality Senior Managing Director and Head of UK & Ireland Adam Maclennan, Professor Willy Le Grande and Lamington Group Managing Director Robert Godwin, Travwell Creative Director Phil Clark, and Zen Bali owner Mahendra Shah.

TLC Harmony Executive Director and Co-Founder Leo Downer lays out new, free measures and systems for businesses that empower their customers to turn their footprints green as they travel.

RESET 2022 taps into the strength and energy of organisations like the World Travel and Tourism Council, Birdlife International, the Green Building Council (Central America) and SalvaNATURA and also an online broadcast to ensure inclusivity and speed in delivering important information around the world

Good for business, the planet and people, RESET 2022 is a day of unmissable panels, captivating discussions, hard talk and news covering sustainability in travel and tourism globally, and how real change is possible to run business sustainability.

Tickets can be booked here.


TLC Harmony is a global sustainable tourism solutions company, specialising in sustainably led tourism development, policy and commercial marketing services for governments and the private sector since 1998.


RESET is an annual global summit that supports the tourism sector’s recovery and ambitions to put nature at the heart of hospitality and tourism policy and business. In addition to sparking global conversations on a packed day-long agenda, the event inspires the adoption of TLC's sustainable development programmes to help businesses to achieve sustainability goals. RESET 2022 is held on 16 September 2022 at the Hyatt Regency London - The Churchill.


Did you know?

66% of people say they “are willing to pay more for sustainable products and services.”’

71% of tourists say they would pay more to lower their carbon footprint.

83% of people agree that “sustainability is vital for tourism.”

88% of travellers say they would recommend sustainable travel.

Why does this matter for business?

Most customers are demanding sustainable practice.

Unsustainable practice is unsustainable business. Travel brands that deploy greater ESG initiatives make greater profit: 21% to be exact.


TLC Harmony Co-Founder and Conference Chairperson

Nicki is a marketing and public relations titan with finely honed experience at blue chip corporations including leading advertising agency Saatchi & Saatchi and Marriott Hotels and Resorts. Bolstered by integrity and sensitivity to global cultures, her influence has created a network of the foremost decision makers across Arab, South & South East Asian and African nations. She has negotiated the success of world-leading tourism and prestigious destinations from Jordan to Malaysia, South Africa to the UAE. Nicki has a deep understanding of promoting worldwide high quality health and wellness resorts; unparalleled insight into the role women have in influencing health, wellness and travel decisions; and an established, trusted business presence in Asia and the Middle East that includes a client list of ruling families, CEOs and top companies.

TLC Harmony Executive Director and Co-Founder
Leo's experience spans 30 years of developing health and community safety services in government, the voluntary and private sector. He has worked strategically in modelling harm costs and improving outcomes for health improvement, serious crime reduction, wellbeing, and safety nationally and internationally. From General Practitioner Coordinator with the Maudsley NHS Trust, to Head of Drug and Crime Reduction in the Government Office for London; developing Social Impact financial models with the UK Treasury; to Business Manager for counter-terrorism in the UK Home Office HQ Strategy and International Directorate; Private Secretary (Chief of Staff) within the Home Office HQ and House of Lords; to Group Director of Business Development and Communications for the Social Interest Group. Leo’s innovative, cost of harm modelling and strategic approach, has founded new health approaches, enhanced national security, transformed sustainability paradigms, and led government operations national and international delivery.

Former UNWTO Secretary General
Taleb Rifai was the Secretary-General of the World Tourism Organization, heading the (UNWTO) from 2009 for two consecutive terms, ending in January 2018. Mr. Rifai has an extensive background in international and national public service, the private sector and academia. Before his election as Secretary General of the UNWTO, he was Assistant Director General of the International Labour Organization (ILO), based in Beirut and Geneva. Prior to assuming his responsibilities as an International public servant (2004 - 2018) in Beirut, Geneva, (ILO) and Madrid (UNWTO), Mr Rifai held several Ministerial portfolios in the Government of The Hashemite Kingdom of Jordan (2000 - 2004). First as Minister of Planning and International Cooperation, then Minister of Information and spokesman for the Government and finally, Minister of Tourism and Antiquities. As Minister of information, he led the major restructuring of Jordan Television (JTV). Prior to his ministerial responsibilities, Mr Rifai was CEO of Jordan’s Cement Company (1997-1999). As CEO of Jordan’s Cement Company, he successfully led the first large-scale privatization and restructuring scheme in Jordan during the 1990s, when the French company Lafarge became the major partner at JCC. From 1995 to 1997, he was the first Director General of the newly established Investment Promotion Corporation of Jordan, after having served from 1993 to 1995 as the Director of the newly established Economic Mission of Jordan to the USA in Washington DC. As an Architect and Urban planner, Mr. Rifai’s career for 20 years (1973-1993) was in Academia. He had the opportunity to teach at universities both in the USA and Jordan. He was one of the main founders of the first Department of Architecture in Jordan at the newly established School of Engineering at the University of Jordan. Later he became the Director of “The Centre of Consultations and Studies” at this university. Mr Rifai has a PhD in Urban Design and Regional Planning from the University of Pennsylvania in Philadelphia, USA, 1982; an M.A. in Engineering and Architecture from Illinois Institute of Technology, IIT in Chicago, USA, 1979; and a BSc in Architectural Engineering from the University of Cairo in Egypt 1973.

Deputy Chief Environmental Sustainability Officer, The Red Sea Development Company
Dr. Omar is focused on supporting leading environmental and sustainability functions, providing technical and managerial expertise, and overseeing the operations and execution of key core services and support functions in the field of environment and sustainability for the Red Sea Development Company. Past experience includes work as General Supervisor of the coastal zones rehabilitation projects within the United Nations compensation program for the effects of the Gulf War. Additionally, he was a representative within the Kingdom’s delegation at the meeting of the World Maritime Organization, the Montreal Protocol on Substances that Deplete the Ozone Layer, and the United Nations Environment General Assembly (UNEA). Prior to joining TRSDC, Dr. Omar was Deputy CEO and Chief Strategy Officer (CSO) at the National Center for Environmental Compliance (NCEC) in 2020, where he was directly responsible for overseeing the strategy, quality management and operational excellence department as well as indirect oversight of the center’s other departments. Dr. Omar is currently enrolled in the 2030 Leaders MISK program. He graduated with a Bachelor of Science in Civil Engineering from KFUPM in 2000 and went on to achieve his Master of Science in Environmental Engineering at the same institute. Dr. Omar’s further studies took him to Canada, where he graduated from the University of Ottawa in 2012 with a PhD in Environmental Engineering.

Vice President El Salvador
Félix Ulloa is Doctor Cum Laude in Law. He obtained his law degree from the Complutense University of Madrid and completed postgraduate studies in Public Policy and Public Administration at the Institute international d'administration publique in Paris, and at the "Hubert H. Humphrey" Institute of Public Affairs at the University of Minnesota. In addition, he has a postgraduate degree in Banking and Finance from the Technological University of El Salvador.

Chief Commercial Officer, SmartLedger
Meike Krautscheid is an entrepreneur and a leading global specialist in blockchain-based use cases and business transformation. In her role as Chief Commercial Officer at SmartLedger, she analyzes the problem areas of different industries and companies, highlighting how blockchain technology, as well as Smart and Ricardian Contracts help to solve these problems and lead to massively improved business efficiencies. Originally Meike Krautscheid comes from the events industry, but several years ago, during her studies of business economics at the Technical University of Cologne, she heard about blockchain technology at a startup event and instantly understood the incredible opportunities the tech is capable of. She was one of the first people in Germany to get involved with blockchain and is now making rounds at global blockchain and technology events and conferences, where she is sharing her knowledge about the opportunities in different sectors. Her company SmartLedger, is the world’s leading blockchain distribution channel and is offering an easy one-stop-shop-solution which provides custom-made turnkey services. With access to more than 250 patented or patent-pending blockchain innovations and diversified expert teams, consultancy and the implementation of tailored solutions are being offered across all sectors.

PKF hotelexperts Managing Director- Head of UK and Ireland
Adam is a hospitality veteran with over 25 years of experience in food and beverage operations and hotel consulting. He joined PKF in 2008 and PKF hospitality in 2014 to head the UK & Ireland hotel consulting practice in London. He has managed advisory assignments in the UK, Europe, Africa, and the Middle East in feasibility, valuation, transaction support, research, operator search and asset and performance management for public and private investors, lenders, developers, and operators in the hospitality sector. Adam worked with PKF Consulting USA in Atlanta from 2008 to 2014 during which time he was responsible for valuing and analysing the feasibility of several hundred proposed and existing transient and extended-stay hotels, conference centres, and mixed-use hospitality developments with a total value of more than US$2 billion. Adam has a Master of Management degree in Hospitality from the Cornell University School of Hotel Administration and a Master in Social Anthropology from the University of Edinburgh. Adam is an active board member and past president of the London and Atlanta chapters of the Cornell Hotel Society, he is a member of the Hotel Property Network and the Cornell Centre for Hospitality Research Sustainability Roundtable, the IHIF Sustainability Council and is a regular speaker and moderator at industry events. Adam is passionate about finding pathways to developing a sustainable and planet positive hospitality and tourism industry.

Founder, Sustainabled Inc., Sustainability specialist, Architect, CSSBB
Somayeh is a visionary senior consultant with more than a decade of experience as an entrepreneur, Multidisciplinary Sustainability professional, process excellence & optimization specialist, and an experienced and proven Architect. She offers a holistic systems approach to designing sustainable hospitality (Business Strategy, Operation Planning, Building Design) and training for regenerative tourism development. She has a Master degree (M. Arch) in Sustainable Design with over 15 years of working experience in sustainable Architectural Design. Driven by her strong passion, she pursued education and led projects in a broader scope of Sustainability leadership and business sustainability management. She obtained her credentials in “Green Economy” and “Sustainability Management & Enterprise Process Excellence programs of Toronto Metropolitan (Ryerson) University in Canada, as well as “Business Sustainability Management” of the University of Cambridge in the UK. She is also a certified Blackbelt (CSSBB) from the American Society of Quality (ASQ). Finding strong ties with sustainability and sustainable development, she pursued her career by applying and practising Lean Six Sigma continuous improvement tools to Design For Sustainable Excellence and create value for stakeholders. Her focus is to help clients design efficient systems through integrating process excellence methodologies with the sustainability framework of balanced environment, economic and social pillars. Somayeh won the “first place award” in sustainability , at the MIPIM Future Project, in Cannes, France. Leading the designing of an Eco-Tourism Hospitality Project. She also accomplished the first place award in the Regenerative design and Master planning category to make this Eco-tourism village the distinguished winner of two prestigious awards at the competition. As her “professional outreach” drive, She has been collaborating with Pictet and Cie Swiss Bank on the “Prix Pictet” project on sustainability and joined the QIPEC TT (Quality in Planet Earth Concerns Think Tank) of IAQ (International Academy Of Quality) as the sustainability consultant. Somayeh is currently the instructor & Guest Speaker for the Sustainability Management and Green Economy programs at Toronto Metropolitan University. She is also the co-founding member, course developer, and instructor of the sustainability management program at McMaster University, continuing education department (MCE).

Chairman of Emirates Green Building Council and Vice President Global Green Building Council
AlJassim works to reinforce the principles of green buildings to protect the environment and ensure sustainability in the UAE. He is also a board member at several educational institutions and authorities such as: American University in the Emirates, The British University in Dubai and board member of Emirates Environmental Group and Global Investors for Sustainable Development (GISD /UN). During his 26 years of experience, AlJassim held leadership positions in Government and private sectors in the field of Energy and Oil & Gas, where he held the position of CEO of “Etihad ESCO” for 6 years and Manager at “Total” for 5 years, and in the field of contraction, road & transportation and various activities. AlJassim holds a Doctorate in Business Administration from University of Dubai, Master’s degree in Business Administration with Honours from American university in The Emirates and Bachelor’s degree in Civil Engineering at The University of Arizona in USA.

Director, Business Development at Expedia Group Media Solutions
Evelina is responsible for business development and sales across Northern, Central and Eastern Europe at Expedia Group Media Solutions, the digital advertising organization of Expedia Group. Evelina and her team work closely with travel brands across these regions to deliver creative and innovative digital media campaigns across Expedia Group’s network of leading travel brands. Before joining Expedia Group, worked at the Netherlands Tourism Board, where she was responsible for international partnerships.

Professor at the IU International University of Applied Sciences, The Sustainability Premium Academic Berlin.
With a specialisation in sustainable tourism and hospitality development and management over the past two decades, Willy has established over two dozen undergraduate and graduate courses on sustainable development in business and hospitality management in Europe, South and North America, the Middle East and Asia. He is the lead author of Sustainability in the Hospitality Industry: Principles of Sustainable Operations 4th ed. Prof. Willy is also the lead author of Social Entrepreneurship in the Hospitality Industry: Strategies for Change. He is an Academic Partner and Committee Member to the Global Real Estate and Infrastructure (GRI Club) - Global Committee Sustainable Hospitality. Finally, he co-chairs the HospitalityNet World Panel on Sustainability in Hospitality. The panel tackles all pressing sustainability issues and is supported by 100+ industry professionals, consultants and scientific experts in a multidisciplinary, cross-sectional approach. His aim is to get sustainability anchored more than ever into the business conversation and decision-making.

President SALVAnatura NGO El Salvador
“Committed to a livable planet for current and new generations in environmental, social, cultural and economic terms,” Miguel’s academic experience includes a B.A. in Legal Sciences from the José Matías Delgado University, San Salvador; a Master of Arts in Economics, State University of New York, SUNY, Stony Brook; a Master of Science in Public Administration, State University of New York, at SUNY, Stony Brook,; and Leader and Mentor in Climate Reality trained by Al Gore 2n 2014 and in 2015. His professional and business experience includes representation of a leading British company in sustainable wellness and regenerative tourism (TLC Harmony) for Mesoamerica and the Caribbean; Chairman of the Board of SalvaNATURA; Past President of the Global Water Partnership (GWP) El Salvador Chapter; Executive Vice President of SalvaNATURA, from June 2017 to December 2019; President of ECOFUTURO S.A. DE C.V, Representative of ECOFILTRO in El Salvador; President of GRUPO ECOMILLENNIUM S.A. DE C.V.; owner of the Restaurant "El Mirador de La Giralda", from 2008 to date. He served as Director of the Regional Centre of the Basel Convention for Central America and Mexico; Director of the Secretariat of Environmental Affairs of the Free Trade Agreement between the United States, Central America and the Dominican Republic. For SIECA, Guatemala, he set up an institution that receives complaints from citizens about non-compliance environmental laws in the different countries of this treaty. He was IUCN Deputy Director General, in charge of corporate strategies, partnerships and communications, in Gland, Switzerland, 2002-2004; 1st Minister of Environment and Natural Resources of El Salvador 1997 to 1999; negotiator of a Debt-for-Nature swap of the Salvadoran foreign debt for environmental projects, with the United States ($41 million). This gave rise to the Salvadoran Enterprise of the Americas Fund. 1st Secretary of the Executive Secretariat for the Environment (SEMA) and founder of FIAES from 1992 to 1994.

Country Sales Manager, UK & Ireland, ANA - All Nippon Airways, Co. Ltd.
Since joining ANA in 1997, Julie has significantly aided the growth of the brand, which is today rated as one of the top five airlines in the world and Japan’s largest 5-star airline. As the Country Sales Manager for the UK & Ireland, Julie is responsible for maintaining commercial actions through entrepreneurial drive, data analysis and proposing strategies to grow the business. Her global airline industry expertise has helped raise the profile of ANA in the UK and Irish markets and established the foundations for maintaining and increasing customer loyalty. Julie works closely with the travel trade eco system for both the corporate and leisure markets. She is often called upon for speaker and panel session opportunities at key travel industry events and conferences across industry sectors and is currently the Chairperson for the Star Alliance Country Steering Group, UK & Ireland and is the Vice Chair for the Foreign Airlines Association UK and a board member for the Institute of Travel and Tourism.

Owner / Creative Director Kemosabe
Professional life in advertising for Phill began briefly in London before Edinburgh beckoned and a wonderfully creative agency called Marr Associates. Marr was a hot shop of award-winning work where Phill really cut his teeth. Four years later he was back in London and at the international network agency - Bates Doreland. Which was then followed by Ogilvy & Mather. During which time, he created campaigns for American Express, IBM, Ballentine’s Whisky, Royal Mail... to name but a few. In 2001, he set up his first advertising agency named Cuba. It was then that his journey into travel began by winning All Nippon Airways, a relationship that has lasted to this day. Having sold two agencies, Phill is one of two founders of Kemosabe that as well as having the ANA account, has Southern Comfort, EL AL Airways and strategically positioned and named the chickpea brand Hippeas and launched Cisco’s advocacy platform. He has one piece of work on permanent show at the Victoria & Albert Museum and was an advisor for Save The Children.

Managing Director of Lamington Group and Founder of room2 Hometels
Robert is a trained economist and entrepreneur with a background of sporting excellence competing in sailing for Great Britain, and a passion for design and experience. Robert heads up Lamington Group, an established collection of companies investing and developing real estate in the residential and commercial sectors, including Hammersmith co-working space Missionworks. He is also the founder and Managing Director of award-winning room2 Hometels, an innovative and creative hospitality brand and operating business, which bridges the gap between Airbnb and hotels. Robert prioritises creating world-class brand and user experiences, embracing technologies and being at the forefront of innovation and sustainability within hospitality. As a family owned and run company, Robert joined Lamington Group as Managing Director with a MSc in Real Estate, following in the footsteps of his father who spent 50 years growing the business. The group is a collection of brands that help investors and guests to sleep well at night and since taking the helm in 2014, Robert has more than doubled the business size. The Lamington portfolio focuses on short and long stay accommodation and includes residential lettings, serviced apartments, co-working spaces, and hometels and with Robert spearheading plans for the future, the group will continue to make a real impact.

Chief Executive Officer, Sustainable Hospitality Alliance
Glenn is the Chief Executive Officer of the Sustainable Hospitality Alliance – the leading global network in responsible hospitality. He is an internationally recognised CEO with over 25 years of leadership experience in advancing sustainable practices in tourism, hospitality and economic development, and establishing strategies and programmes that inspire responsible growth. Prior to becoming CEO of the Sustainable Hospitality Alliance, Glenn was President and Chief Executive Officer of Canada’s Thompson Okanagan Tourism Region (TOTA) with its 4,000 industry stakeholders. Glenn’s leadership resulted in the organisation being recognised as a global champion of excellence and innovation in sustainable destination management and responsible industry development practices. The team received recognition from the United Nations World Tourism Organisation (UNWTO), World Travel and Tourism Council (WTTC), World Travel Awards, and Responsible Tourism Institute’s Biosphere Gold Certification – a first in the Americas. In addition, the UNWTO awarded TOTA Quest Certification for excellence in leadership, execution and governance capacities – only the third such recognition for a destination management organisation bestowed in the world. Glenn has 10 years’ experience in the hospitality industry in family-owned and operated hotels and resorts and holds a Master of Environmental Design degree majoring in sustainable tourism planning. He is also a director on the Board of the Global Sustainable Tourism Council and the Responsible Tourism Institute.

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