Global Telco Leaders Learn about Best Practice at Graham Technology HQ

From: Graham Technology
Published: Tue Apr 12 2005

Delegates from companies including TeleDenmark, Belgacom, TeliaSonera, Czech Telecom and Slovak Telecom have been attending a two-day event run by ETIS, the global IT Association for Telecommunications at Graham Technology’s European headquarters in Scotland.

Software services and solutions firm, Graham Technology is the first vendor to be given the opportunity to host the membership group event.

During the two-day event, Graham Technology spoke to delegates about the company’s GT-X technology, which has been used to drive efficiencies and reduce costs within large organisations such as British Telecom, KPN Mobile(Netherlands), Eircom (Ireland), Telecom (New Zealand) and Telkomsel(Indonesia).

Ian Clark, Senior Advisor and Project Director at ETIS, commented: "Graham Technology has clearly built up a great deal of expertise in software and services, and deserves to be better known among Telcos.

"We like the approach that GT has taken towards integration, by focussing on processes. This is fundamental to all companies, and Telcos are no exception. We would like to continue to work closely with Graham Technology."

ETIS members are the major telecommunications companies in Europe. Although often competitors, they are willing to share experiences and ideas to obtain better solutions for the future.

Ian Clark added: "Delegates were impressed by the building and surroundings, and also by the people within Graham Technology. CEO, Iain Graham, was very open about his ideas and aspirations. The presentations from the Product Development Director and the following discussions left delegates wanting to know more. More than anything else, ETIS delegates were impressed by the
understanding and expertise of the GT people."

About ETIS (

ETIS is a membership-based organisation that brings together the major telecommunications providers in Europe, IT suppliers and related associations on key information and communication technology issues. ETIS achieves this by engaging its members in various working groups, sharing best-practises, benchmarking, web-based information services, discussion forums, EU projects, workshops and conferences. The mission of ETIS is to enable members to improve their business performance by exchanging information on using IT effectively.

About Graham Technology (

Graham Technology is the fastest growing technology company in the UK. The organisation is the No. 1 process management software provider in Britain and one of the top-performing vendors globally.

The privately owned firm houses its European headquarters at the A-listed India of Inchinnan building in Renfrewshire in Scotland. It has offices in 10 countries around the world, across four continents.

Graham Technology operates in the highly competitive area of business process management, allowing businesses to interact with their customers through channels like contact centres, web, branch, SMS and Digital TV.

Company: Graham Technology
Contact Name: Anita Bennie
Contact Email:
Contact Phone: 0141 533 4000

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