BCG further enhances customer offering with launch of ‘eServices’

Published: Wed Oct 15 2008

Leading bathroom, kitchen and heating distributor BCG XL has upgraded and enhanced its customer website with the launch of the eServices portal, which can be found at
BCG’s new eServices facility is even better than before, giving retailers and merchants the freedom to run their business anytime and anywhere, provided that they have web access.

Registered BCG customers can now:
Place multiple orders online where they will normally receive confirmation within 1 hour (during Contact Centre opening times.)
View their account status
Download their invoices directly to their PC and help save a tree
Download product prices and specific account terms in an Excel format
View and Track the status of orders
Create quotations and have access to pricing
Add their company logo and print off quotations for customers, providing faster and more professional pricing also offers real time stock availability providing customers with answers to all their stock queries, at any time of the day.

Simon Macklin, Customer Service Director for BCG, said: "We have upgraded and enhanced the look and feel of the site, and the way it works technically, in order to give customers a better online experience and help them find what they need more quickly. Real time stock availability is a really useful new development for customers, and we hope to introduce online delivery tracking by the end of the year.

"The website improvements are part of our overall commitment to focus our business 100% on service delivery by anticipating customer needs as much as possible. The functionality of the eServices portal will be reviewed on an ongoing basis, and wherever further improvements can be made for the benefit of customers, we will look to phase them in as soon as possible."

To register free of charge for BCG’s E-Services, visit www.bcgxl. Customers with any queries about eServices can call the contact centre on 0870 60 60 601.

Notes to editors
BCGXL is the new brand name for Broughton Crangrove Galley Matrix. BCGXL is the UK's leading distributor of bathroom, kitchen and heating products servicing independent retailers and merchants. Offering around 36,000 catalogue items from names such as Ideal Standard, Bosch, Neff and Worcester including others, ordering is easy and all orders received by 3.30pm each day in most cases will be dispatched for delivery the next working day.

Press enquiries
Jon Gardner, BeyondPR. Direct line 0114 275 6996. Mobile 07930 697773. e-mail:
Ref: BCGXL018 – E-Services

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