Montana Retail Bank Extends Contract with Edcomm Banker’s Academy to Request Customer Reassurance

A Montana Retail Bank has extended its existing contract with The Edcomm Group Banker’s Academy to include Reassuring Our Customers. The Bank will also continue to use Edcomm Banker’s Academy’s own Learning Management System (LMS), Learning Link®, for support in hosting and maintenance of this bank course.

Reassuring Our Customers, from Edcomm Banker’s Academy, is an eLearning course designed to train frontline bank employees how to reassure customers of the safety and soundness of the Bank in the wake of the IndyMac collapse and other recent scary headlines. The course describes the current industry situation and past crises, presents a complete overview of FDIC insurance, and advises how to respond to upset customers and calm their fears.

Learning Link®, Edcomm Banker’s Academy’s full-featured LMS, offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download. Learning Link® adds to the ease of course delivery with an open architecture that builds on industry-standard SCORM and AICC compliance, adding flexibility beyond anything that exists on the market. Learning Link’s construction allows administrators to maintain a complete record of every learning and administrative activity preformed, and to track course completion and student progress. Learning Link’s servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.

The Edcomm Group Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
linda.eagle@edcomm.com
http://www.bankersacademy.com